At Zurel Trek, customer satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help.
1. Eligibility for Return
You may request a return within 1–3 days of receiving your order. To be eligible, the item must be unused, in its original packaging, and in the same condition you received it.
2. Reasons for Return
Returns are accepted only for the following reasons:
– You received a defective or damaged product
– You received the wrong item
Please inspect your order upon delivery and contact us immediately if any issue is found.
3. Refund Process
Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund. Approved refunds will be processed through the original delivery arrangement and confirmed via email.
4. Non-Returnable Items
Items showing signs of use, damage caused by customer mishandling, or missing original packaging will not be eligible for return or refund.
5. How to Request a Return
To initiate a return, contact us at [email protected] with your order number, a description of the issue, and clear photos if applicable.
6. Changes to Policy
Zurel Trek reserves the right to update or modify this policy at any time without prior notice.