At Zurel Trek, we aim to deliver your gear swiftly and securely so you can start your adventure without delay.
1. Order Processing
All orders are processed within 1–3 days after confirmation. Once your order is prepared for dispatch, you will be notified via email or SMS.
2. Delivery Timeframe
Delivery times may vary based on your location, but most orders arrive within a few working days after dispatch. Our team works diligently to ensure timely deliveries.
3. Payment Method
We currently offer Cash on Delivery only. Please ensure someone is available at your delivery address to receive the order and make the payment upon arrival.
4. Shipping Availability
We deliver to most locations within the country. If your area is not serviceable, our team will contact you to discuss alternative arrangements.
5. Order Issues
If your order is delayed, damaged, or incomplete, please contact us at [email protected] with your order number and a brief description of the issue. We’ll address it promptly.
6. Changes to Shipping Policy
Zurel Trek reserves the right to modify this shipping policy at any time. Updates will be reflected on this page.